Canned Responses for HubSpot — Speed Up Sales & Support

HubSpot users — from sales reps sending follow-ups to support agents handling tickets — type the same messages repeatedly. Lightning Assist lets you expand any of them from a shortcut in HubSpot and every other tool you use, with AI commands and team sharing built in.

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Works in HubSpot and every other app • No credit card required

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From CRM Notes to Follow-Up Emails — Automate It All

HubSpot covers your CRM, email, tickets, and live chat. Lightning Assist adds fast text expansion across all of them — and across every other app in your workflow.

Works Across HubSpot

Snippets work in HubSpot email, CRM notes, ticket replies, and live chat — anywhere you type.

AI Email Commands

Rewrite, adjust tone, or make any HubSpot email more concise with a single hotkey press.

Variables

Use [#Name#] or [#Company#] placeholders for personalised outreach without slowing down.

Team Sharing

Share approved templates with your sales and support teams for consistent, on-brand messaging.

Start Saving Time in HubSpot

14-day free trial, all features included. Windows, Mac & Linux.

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Frequently Asked Questions

Does Lightning Assist work in HubSpot CRM?

Yes. Lightning Assist works in any browser-based tool including HubSpot CRM, HubSpot Sales Hub, Service Hub, and Marketing Hub — in Chrome, Firefox, or Edge.

Can I use it in HubSpot tickets and live chat?

Yes. Expand canned responses in HubSpot ticket replies, live chat, email composer, and any other text field in HubSpot.

Does it work outside HubSpot?

Yes — and this is the main advantage. Your snippets work in HubSpot AND in Gmail, Outlook, Slack, and every other app. One library everywhere.

Can I use AI commands in HubSpot emails?

Yes. Select any email text in HubSpot, press the AI hotkey, and instantly rewrite it, adjust its tone, or make it more concise — without leaving HubSpot.