Teams & Collaboration: Share Text Expansion Snippets with Your Team

Lightning Assist Teams feature allows you to collaborate with your colleagues, share text expansion snippets, and maintain consistent communication across your organization. Create teams, invite members, and share snippets seamlessly.

Short answer

Lightning Assist teams share one snippet library: an admin curates replies, templates and signatures once, every member expands them with the same triggers in any app on Windows, Mac or Linux. Free includes one team; Pro ($5.99 per user per month) allows up to 15 teams, unlimited snippets and whole-library imports.

What are Teams in Lightning Assist?

Teams in Lightning Assist are collaborative workspaces where you can share text expansion snippets with your colleagues. Instead of each team member creating their own snippets, you can create shared libraries of common responses, templates, code snippets, and more.

Teams help maintain consistency across your organization, reduce duplicate work, and ensure everyone has access to the latest snippets and templates.

Key Features of Teams

👥 Create Teams

Create teams for different departments, projects, or groups and share snippets across them. Each team has its own shared snippet library.

📤 Share Snippets

Creating a team, allows you to create snippets within that team. Everyone in the team can access and use the team's shared snippets instantly.

➕ Invite Members

Invite team members by email. They'll receive an invitation and can join your team to access shared snippets.

🔄 Real-Time Sync

Snippets are synced in real-time. When someone updates a shared snippet, all team members get the latest version automatically once they're executing it.

How to Create and Manage Teams

  1. Go to My Teams - Open Lightning Assist and navigate to "My Teams" in the left sidebar.
  2. Create Team - Click "Create Team" and give your team a name (e.g., "Customer Support", "Development Team", "Sales").
  3. Add Members - Click "Add New Member" and enter their email address. Click "Add Member" to send the invitation.
  4. Share Snippets - Create snippets in your team's shared library. All team members can access and use these snippets.
  5. Manage Team - Add or remove members, update team settings, and manage shared snippets as needed.

Use Cases for Teams

Customer Support Teams

Share response templates, troubleshooting guides, and FAQ answers. Ensure all support agents provide consistent, professional responses.

Development Teams

Share code snippets, boilerplate templates, API endpoints, and documentation templates. Keep your codebase consistent across developers.

Sales Teams

Share email templates, proposal sections, pricing information, and follow-up messages. Maintain consistent messaging across all sales communications.

Marketing Teams

Share content templates, social media posts, email campaigns, and brand messaging. Ensure consistent brand voice across all marketing materials.

Start Using Teams Today

Your first team is free — share snippets with someone for real, no card and no time limit. Pro raises the limit to 15 teams; the exact numbers are always on our Pricing page. Create your first team today.

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Frequently Asked Questions

How many teams can I create?

One team is free — create it or join it, no subscription needed. Pro lets you create or join up to 15. If Pro ends, your oldest team stays active and the others pause (nothing is deleted) until you subscribe again. Current limits are always listed on the Pricing page and match what you get at checkout.

Can I be part of multiple teams?

Yes! You can be a member of multiple teams and access snippets from all teams you're part of.

Who can edit shared snippets?

Team members can use shared snippets. Editing permissions depend on your team settings and subscription plan.

Are team snippets synced in real-time?

Yes, team snippets are synced in real-time. When someone updates a shared snippet, all team members get the latest version automatically.

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