Lightning Assist Cancellation & Refund Policy

The current document presents the refund policy approved by Lightning Assist SRL applicable to the subscription fees paid by the customers of Lightning Assist SaaS application.

Effective Date: July 17, 2025

General Information

We follow a reliable refund policy to ensure a fair relationship with all our customers. Please read the guidelines governing the cancellation and refund policy for Lightning Assist SRL and its service(s).

Lightning Assist charges and collects fees in advance for use of its SaaS service. Customers may cancel at any time via any of the methods outlined in this policy.

When a customer creates their account for the first time, they receive a free 14-days Premium Trial—as detailed in our Terms & Conditions. We may also offer free temporary promotion codes for customers. Occasionally, we offer custom promotions and tailored pricing for corporate plans, with rates adjusted to your user count. Corporate plans may be purchased only by Company Accounts, and refunds will be issued to the payment method on file at the time of subscription.

Upon cancellation of the subscription to our service, your data won’t be deleted from our servers, and if you subscribe again to our services, you will be able to access – on the same account – the resources that you have previously created under the past subscription.

We reserve the right to modify or terminate the Lightning Assist service(s) for any reason without notice at any time.

Fraud: Without limiting any other remedies, Lightning Assist may suspend or terminate your account if we suspect that you (by conviction, settlement, insurance, or investigation or otherwise forcefully removed our branding) have engaged in fraudulent activity in connection with the services offered by us. No refund will be granted in this case.

Fees: All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and the customer is responsible for payments of all such taxes, levies, or duties. No refunds can be requested for payments related to such fees. The fees that Lightning Assist charges for the SaaS services exclude phone and internet access charges, as well as other data transmission charges. Any currency exchange settlements are based on the customer’s agreement with the payment method provider. To be clear: these charges are the full customer’s responsibility.

1. Eligibility for Refunds

We offer refunds up to the 14th day after the date of purchase based on the use of the quantity refund algorithm described in this policy. All the paid subscriptions are subject to refund but only under the conditions presented in this policy.

You may upgrade from a monthly to an annual plan at any time. Annual subscriptions come with a 14-day refund window—requests made within that period will be honored without further action. If you also want to refund the month-to-month charge from before your upgrade, just contact Lightning Assist Support and we’ll process that for you.

If an invoice is generated when your subscription ends, you won’t be able to upgrade until that invoice is paid. Please allow up to one hour for payment processing—after the invoice is settled, you can immediately upgrade.

2. Refunds Using Quantities

It is common that the refund value varies based on the calculation of the usage of the service and refunds will be prorated based on the quantity of service used by the customer. The specificity of the refunds using quantity criteria is that the refund formula stays the same and only the subscription fee is multiplied by the quantity purchased.

As our payment processor is Stripe, refund amounts are calculated using Stripe's proration method as presented below:

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  • If you buy a subscription for $5.99 and request a refund after 10 minutes, you will receive the full $5.99 back.
  • If you request a refund after 10 days, you will receive approximately $3.99 back.

3. Applying Discounts

Customers can apply promotion codes to reduce the cost of their subscription. Refunds will always be issued on the discounted price.

4. The Process for Requesting a Refund

4.1 Automatic Refund

You can request a refund directly from the Subscription page in the Lightning Assist app by following these steps:

  • Press Cancel Subscription (This will cancel the ability for the subscription to renew).
  • Press Remove Subscription & Refund.
  • A window will display your refund amount. Click Remove & Refund to remove your subscription immediately and trigger the refund through Stripe.

Please allow 5–10 business days for the refunded amount to appear in your bank account.

4.2 Manual Refund

If the automated refund tool doesn’t address your situation, you can request a manual refund by emailing us at support@lightning-assist.com or via the Help page in the Lightning Assist app. A member of our support team will personally guide you through the refund process until it’s complete.

5. Refund Methods

Our standard refund method is an automated Stripe transaction. In cases requiring a manual refund for unused subscription time, and when you meet the eligibility criteria, we can arrange a bank wire transfer to return your funds.

6. Exceptions and Exclusions

Refunds are only available within 14 days of your subscription start date. After that period, you may still cancel your subscription at any time—without entitlement to a refund and with no further obligations or claims.

7. Customer Support Service Contact Information

You can contact our Customer Support by using one of the following ways:

8. Amendments to Policy

The above policy applies to all the SaaS services listed on www.lightning-assist.com unless otherwise noted in the corresponding program materials. The current policy may be updated anytime, and customers will be informed of changes via email and on the website.